My tutorials are non-refundable items, so please ask any questions you have before buying. I will be happy to answer them via link below:

Contact Me

I hope that you will understand how much work and time I spend preparing and making my tutorials and will respect my copyright.  All my tutorials are protected by copyright and it is illegal to copy, share or publish any part of the content including pictures in any form, including online social media. * see Legal information below.

If you want to share any part of these instructions with your friends, please refer them to my web site at www.madeathomecrafts.com

Most of my jewelry, beads, and home decor items are one of a kind. Once they are sold, there will never be another one exactly like that.

Accepted payment methods

I accept PayPal and credit or debit cards via PayPal.

I am sorry, but I no longer accept personal cheques.

Returns and exchanges

The following items can’t be returned or exchanged – PDF Tutorials

I can’t accept returns for:

  • Custom or personalized orders
  • Digital downloads and PDFs

Physical Items

Please contact me if you have any problems with your order within: 14 days of delivery

Ship items back within: 30 days of delivery

I don’t accept cancellations

For my jewelry and beads, I encourage you to ask any additional questions you may have before purchasing the item of your choice. If, however, you are not completely satisfied with the item you receive, I will gladly refund your money provided that the following conditions are met:

-the item is returned in its original condition and original packaging;
-the item is postmarked within 30 calendar days from the original shipment date.

Please notify me via my contact page before returning your item and pack it to minimize any damage during the shipment. Please also note that I will not be able to refund you for your shipping fees. 

The refund will be made in the same form the payment for the item was made within one business day after receiving the returned item.

Shipping

Immediately after you purchase one of my tutorials, you will be shown a link to the downloads page – the page where you can download the tutorial file. 

You will also receive an e-mail to let you know that your file is ready to download. 

Clicking the link in the email will bring you to the downloads page, from which you can download each file individually. 

Please save your tutorial file to your computer right away. 

If something does not work out or you have any difficulties with accessing, opening, or saving your tutorial files – just let me know. I will be happy to help.

I will do my best to ship your jewelry, beads, or any other items (that are not tutorials) as soon as possible. 

The fees in my listings are for shipment by First Class mail, with a tracking number. Insurance is not included.

If you would like to upgrade (for example, include insurance or have your item shipped by Priority Mail) just let me know, and I will revise the shipping for you.

Dear International Buyers, since the shipping fees vary so significantly depending on your location, I will need your exact address for an accurate quote. Please contact me prior to purchasing any supplies, beads, or tools. Please also note that I cannot be responsible for any extra fees or customs charges.

Copyright and Legal Information *

Please be aware that we use an independent agency that scans for electronic copies of our content.   Any duplicate content found will be subject to a legal action.

Additional policies and FAQs

Please let me know if you have any questions about any items in my shop.
via Contact Me 
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